![]() So no action is truly necessary via email, but you do want to be sure they have the correct snail mail address set up for you. So in other words - if the online payment expires, that triggers them to snail mail your check to you (if you do indeed have a legit email). The customer service rep said that if the online payment is not initiated prior to the link expiration deadline, Chase will snailmail the refund check to the address that they have on file. Their natural chain of events is to send the email and offer payment into your bank account directly (that's the part that seemed phishy to me and made me do a heavy pause). HOWEVER - it is NOT necessary to go through this link and online prompts. The customer service person confirmed all of the information. I had a credit on my account, so I thought it could be legit but I wasn't sure. I read this thread first, and called Chase's phone number from their legit site and followed the prompts to speak with an agent. It’s very possible a company is trying to refund you money.Īs of April 17 2023, I can confirm that the similar email that I received was NOT a scam. So I’d say always be cautious, but this was legit me and many others. I was never able to see the escrow overpayment. Also of note is that my old mortgage company had always showed a zero balance on the account after the house sold. This avoids the issue of not having the correct address for a paper check and no longer having bank info or authorized access to directly refund. From what I can gather this works like chase’s version of cash app, in that other companies can try to refund you money using a common email (one listed at chase and one listed at the company). I got a confirmation immediately after, and the next day, since I have a chase account, there sat the refund. I was hesitant, but I figured every autopay I ever used or check I ever wrote had this same info, so I moved all the cash from that account and entered. It did ask for the account and routing number. After clicking accept, it had me enter a password not for my account but specifically for chase payments and then enter security questions. ![]() I also found a few posts I thought were reputable of people doing this successfully. But in my research the domain looked legit (jpmorgan), they had my actual mortgage loan number in the email, and said it was to replace a check dated about the same time I sold the house. I wasn’t expecting a payment and everything g seemed weird. I had sold a house and about a year later, got this email from chase payments saying the old mortgage company was trying to refund escrow money. I can confirm that I did this successfully with no issue. If you encounter any issues accessing Chase Payments, please contact us at 85 (Hours: 8:00 AM ET - 8:00 PM ET, Monday - Friday) You must accept the payment by or it will no longer be valid and a Check will be issued. If you have any questions about the payment information or amount, please contact CHASE CARD SERVICES at 80. You will need to have a US-domiciled bank account to receive your payment electronically. After logging in you will be asked to provide account information. As a new customer to Chase Payments, click "Accept Money" below and create a user profile to log on to our secure Chase website. Member FDIC.Email from CARD SERVICES has sent you a paymentĬHASE CARD SERVICES sent you a payment. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Products not available in all states.īank deposit accounts, such as checking and savings, may be subject to approval. JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. Insurance products are made available through Chase Insurance Agency, Inc. Morgan Securities LLC (JPMS), a registered broker-dealer and investment adviser, member FINRA and SIPC. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Past performance is not a guarantee of future results. Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved. "Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking℠ account. is a wholly-owned subsidiary of JPMorgan Chase & Co. “Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A.
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